WeDid: Parature and JIRA Integration
May 29, 2014 /
Posted in We Did
Challenges
The Support team uses Parature and the Development team uses JIRA. Currently, when the Support team escalates to the Dev team they need to create the JIRA issues manually. Updates to the support cases are not visible to the development team. Developers have limited visibility to the number of support cases for a specific bug. An integrated solution is required to enable visibility and linking of Support Cases and JIRA issues.
Solution:
| Purpose | Automate issue creation from Parature to JIRA Automate issue linking process between Parature and JIRA. A case may be caused by a new bug or an existing bug in JIRA Automate information updates between Parature and JIRA. |
| Applications | Parature JIRA |
| Versions | Parature JIRA Hosted |
| Tool | Parature-JIRA RIO: Boomi JIRA Connector, Boomi Parature Connector. |
| Information | Parature Case > JIRA Issue JIRA Issue Linking > Parature Case Parature Case > JIRA Issue – Case Count JIRA updated information > Parature Case |
| Data Formats | XML |
| Volumes | < 100/day |
| Process | When a bug is confirmed, the Support Engineer searches for an existing bug in JIRA.If an existing bug is found, the Case and Issue are linked.
If there is no existing bug/Issue, a new Issue will be created in JIRA and linked with the Parature Case. Inside a JIRA Issue, the developer can see how many cases are affected by this bug and prioritise accordingly. |
| Schedule | Hourly |
| Complexity | Moderate |