Posts Tagged ‘rightnow’

Oracle RightNow Tips: Retrieving Country and Province IDs

The Country and Province in the address field are entered by IDs via API. Here is how we can retrieve the Country/Province values and their IDs in RightNow interface.   Retrieving Country IDs Go to Configuration > Databases > Data Dictionary. Look for Countries in the Tables list. In the table information, click on the country_id index.     Retrieving…

Read More

Charles Darwin University optimises customer experience with Callista and RightNow CX integration

Charles Darwin University (CDU) is one of only a few Australian Universities to offer the full spectrum of education options from senior secondary, through to VET, undergraduate, and postgraduate degrees. The Northern Territory community has responded to this with the highest per capita participation in Higher Education in the country. CDU has 21,000+ students from…

Read More

WeDid: SATAC and RightNow Integration

Challenges The client needs the student application data from SATAC to be integrated into RightNow for processing. The aim is to assist with decision making on the applications made to the institute. The client needs to synchronize these application data into RightNow.   Solution: Purpose Enhance the application data to be synchronized accurately into RightNow…

Read More

WeDid: Callista and RightNow Integration

Challenges The client is using the Callista Student Management System and RightNow to assist with the marketing and tracking of student enrolments and status. The client needs to synchronize the enrolment information in Callista with RightNow.     Solution: Purpose Keeping records in Callista and RightNow in sync Applications Callista RightNow Versions Callista RightNow Online Tool…

Read More

WeDid: RightNow and PeopleSoft

Challenges Student records and the application process are maintained in PeopleSoft, and marketing activity to attract new or repeat students is managed within RightNow. The challenge was that there was no way to tell what stage a student’s application was for the marketing team. This resulted in missed opportunities or wasted calls to students who…

Read More

WeDid: Salesforce, RightNow and JIRA Integration

Challenges An organisation uses Salesforce, RightNow and JIRA for their sales, CRM and support operations. The sales team uses Salesforce to manage their Accounts whereas the support agents and developers use RightNow and JIRA to record and resolve all support requests raised by the customers. The requirement was for a solution to eliminate the need…

Read More

Retrieve RightNow object’s custom fields (API ver 1.2)

In the new Oracle RightNow CX (e.g, May 2012), it allows you to add a custom field to a standard object (e.g, contact) via: Configuration -> Database -> Custom Fields Configuration -> Object Designer -> New -> System Attribute   So, what is the difference? In the API point of view, the custom field created…

Read More

RightNow ROQL: Custom Field structure and format in Feb’12 API

In the latest RightNow API (February 2012 and May 2012 release), one of the important changes we need to be aware of is the structure of the custom field and the query format in ROQL.   In the older API version, all custom field API name has a prefix of “c$”. e.g, c$mycustomfield. You can query the custom…

Read More

Integrating to RightNow

  URL www.rightnow.com Description Cloud Customer Service Application API Yes Trial Version with API Access N/A Protocol SOAP Data Format XML Authentication WS-Security Authentication: Requires Username and Password API Limits 100 ROQL statements per SOAP request 10,000 ROQL output objects or rows per SOAP request 1,000 objects on Create, Get, Update& Destroy operation 100 Batch items per SOAP request 10,000 total input objects per SOAP request Sample…

Read More