Posts Tagged ‘JIRA’

WhippleHill uses cloud integration to automate the sync of information between Netsuite and JIRA

The heart of a private school is its culture, and at WhippleHill we’re redefining the way schools interact online. We provide the software that helps private schools meet the modern expectations of parents, teachers, and students. Schools can easily enhance learning, streamline their communications, connect people, manage enrollment, and increase efficiency. We put our heart…

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WeDid: Parature and JIRA Integration

Challenges The Support team uses Parature and the Development team uses JIRA. Currently, when the Support team escalates to the Dev team they need to create the JIRA issues manually. Updates to the support cases are not visible to the development team. Developers have limited visibility to the number of support cases for a specific…

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WeDid: Netsuite and JIRA Integration

Challenges The Support team uses Netsuite for customer Issues and the engineering team uses JIRA to keep track of product defects. When an Issue is created in Netsuite, the developer needs to manually create the Issue in JIRA. The developers are required to manually maintain issues in both systems. This is not productive and it’s…

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WeDid: Salesforce, RightNow and JIRA Integration

Challenges An organisation uses Salesforce, RightNow and JIRA for their sales, CRM and support operations. The sales team uses Salesforce to manage their Accounts whereas the support agents and developers use RightNow and JIRA to record and resolve all support requests raised by the customers. The requirement was for a solution to eliminate the need…

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Integration Tips: Synchronize Picklist Value Part 1

Different system has different way to manage the picklist values. For integration, it is important to understand how the picklist values are represented in API. Here are some of the types of picklist values can be appeared as:   1. Value is represented by same value as front-end   For example in Salesforce, the “Ownership”…

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Tips: Populating JIRA Custom Fields when creating or updating issue remotely

Some organisation’s JIRA instance may have complex or different screen configuration other than the default. Depending on the how the screens are being setup, it would affect how standard and custom fields can be populated when creating or updating issues remotely (i.e. via Web Services).   Take for example the following, where a custom field…

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The REST API in JIRA 5

Recently, we’ve had a number of customers requesting us to integrate JIRA 5 with their on-premise applications (Bugzilla, Microsoft Dynamics AX and some home grown apps) or cloud applications (Salesforce and RightNow). This is not the first time we have delivered JIRA integrations.  For our previous JIRA integrations we used the Boomi Atomsphere JIRA 4…

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