WeDid: Salesforce as a Knowledge Base System
October 8, 2013 /
Posted in We Did
Challenges
Gathering knowledge from a different team (i.e. the support team, product management team, etc.) is a hassle especially all the information is stored in a separate system. Having one system to keep a record of all the Q&A and product information would be a lot easier.
The customer would also like to enable public access of some published articles.
Solutions:
- Utilize the Salesforce Knowledge feature.
- Setup and customise the Public Knowledge Base app.
| Related Objects | Articles |
| Components |
|
| Complexity | Low |