EMAIL TO CASE: PRIORITISING CASE EMAIL ROUTING

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Imagine if you are providing support with different level of subscriptions and would like to have different priority given to the different level of support.
ie: Gold Member Subscription will have higher priority over Silver Member Subscription.

Prioritising Email to Case Routing

By using Email to Case routing, you will be able to receive cases from the different subscriber with different priority set. For example:

  • Email from support-gold@wdcigroup.net needs to have a high priority
  • Email from support-bronze@wdcigroup.net needs to have a medium priority
  • Email from supportus@wdcigroup.net needs to have a low priority

 

Below image is where you can set the Case priority coming from different email address.

 

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Once routing is set up, support sent to the different email address will automatically have priority populated and Support engineers can work on the Cases accordingly.

Get in touch today to see how WDCi can help your business.