EMAIL TO CASE: PRIORITISING CASE EMAIL ROUTING
Prioritising Email to Case Routing
By using Email to Case routing, you will be able to receive cases from the different subscriber with different priority set. For example:
- Email from firstname.lastname@example.org needs to have a high priority
- Email from email@example.com needs to have a medium priority
- Email from firstname.lastname@example.org needs to have a low priority
Below image is where you can set the Case priority coming from different email address.
Once routing is set up, support sent to the different email address will automatically have priority populated and Support engineers can work on the Cases accordingly.