FAQs
Use Case Demo Videos
Bar Code Scanner Demonstration
Installation FAQs
How do I update my Billing Details or credit card information?
How do I assign the RIO Inventory Licenses?
How do I purchase more Licenses?
Handling Field-level Security after installing for Admins Only
Deciding the Default Warehouse Location
Is an installation service available?
Integration FAQs
Shipping Service Integrations, ie UPS
Upgrading FAQs
Upgrading your existing paid release
Upgrading RIO Inventory to Version 4.2
Upgrading RIO Inventory from below Version 3.2 – Non-Inventory Products
Support FAQs
How do I request a new feature?
RIO Inventory is Suspended, what do I do now?
Retrieve Data from Uninstall/Reinstall App
General FAQs
How to Rename RIO Inventory Custom Fields
Why Can I Still see Batch Information after I have Disabled Batch Control?
Why can’t I use Backorder for Serial Products?
Using a Data Loader to Update Warehouse Inventory Quantity
Why Can’t I add Products to an Opportunity
Adding Inventory Indicators to Quotes
How to Report on Average Purchase Price vs Average Selling Price
Can RIO Inventory work only on certain record type?
Disabling Opportunity Triggers
Allow Backorders flag in Opportunity
What Happens when an Opportunity Stage Changes?
What Happens when a Product is Removed from an Opportunity?
Can I Specify a Different Quantity Threshold for a Specific Product?
Can I specify a Different Opportunity Probability %age?
What is the Opportunity – Probability (%)?
What is the Low Inventory Threshold?
What do the Product Stock Status Flags Mean?
How to report on transactions based on Batch/Serial Product Type
Error FAQs
Package Install Error – Missing Organisation Feature: Product
Error updating RIO Inventory Configuration
Error: RIO Inventory Product External ID Auto Fill Set to Product Code, but no Product Code
Error: One or more Product have Insufficient Stock
Error: INSUFFICIENT_ACCESS_OR_READONLY
Error: Insufficient Access to Update Opportunity
Error: Editing Custom Setting from Subscriber Org through LMO
Error: Updating RIO Inventory Configuration – Classic
Partner FAQs
Do you have a partner referral program?
Support
If you are having issues please contact our support team via email at: support@wdcigroup.net
Please specify:
- Your Contact Details
- The Product you are using, ie RIO Inventory
- The problem, attach a screenshot of the error
- Your version of Salesforce, ie Developer, Professional, Enterprise – it cannot be a trial edition of Salesforce
Request New Features
We’re always looking to add to RIO Inventory, so please let us know by contacting us via email at: support@wdcigroup.net
Tutorial Videos
Tutorial videos are available to watch on Wistia.
Articles
- Pricing for RIO Inventory
- Which Users Need a License?
- How Do I Update My Billing Details or credit card information?
- How Do I View My Invoice?
- How Do I Assign the RIO Inventory Licenses?
- How Do I Purchase Additional Licenses?
- Handling Field-level Security after Installing for Admin Only
- Deciding the Default Warehouse Location
- Installation Service Availability
- Shipping Service Integrations
- Shopping Cart Integration Options
- Quickbooks Integration
- Upgrading to Version 3.2
- Upgrading from Below Version 3.2
- How Do I Get Support?
- How Do I Request a New Feature?
- How Do I Grant Login Access
- RIO Inventory is Suspended
- Resolving Errors
- Retrieve Data from Uninstall/Reinstall App
- How to Rename RIO Inventory Custom Fields
- Why Can I Still View Batch Information After I Have Disabled Batch Control?
- Why Cant I Use Backorder for Serial Products?
- Using Data Loader to Update Warehouse Inventory Quantity
- Why Can’t I add Products to an Opportunity?
- Non-Inventory Products
- Adding Inventory Indicators to Quotes
- How to Report on Average Purchase Price vs Average Selling Price
- Can RIO Inventory Work Only on Certain Record Type?
- Disabling Opportunity Triggers
- What is the Allow Backorders Flag in Opportunity?
- What Happens When an Opportunity Stage Changes?
- What Happens When a Product is Removed from an Opportunity?
- Can I Specify a Different Low Inventory Threshold for a Specific Product?
- Can I Specify a Different Opportunity Probability %age?
- What is the Opportunity – Probability (%)?
- What is the Low Inventory Threshold?
- What do the Product Inventory Status Flags Mean?
- How Do I Clone a Product?
- How To Make Payment?
- How to Report on Transactions Based on Batch/Serial Product Type
- Package Install Error – Missing Organisation Feature: Product
- Error: Updating RIO Inventory Configuration for Lightning
- Receiving an Error
- Error: One or More Product have Insufficient Stock
- Error: INSUFFICIENT_ACCESS_OR_READONLY
- Error: Editing Custom Setting from Subscriber Org through LMO
- Error: Insufficient Access to Update Opportunity
- Error Updating RIO Inventory Configuration – Classic
- Do you have a Partner Referral Program?