Salesforce Corner

Salesforce “HEDA” becomes “EDA” and What This Means For RIO Education

Salesforce has made an announcement! HEDA (Higher Education Data Architecture) will form the foundation of the Education Cloud. The resulting expansion is now known as EDA (Education Data Architecture).  This is great news for Kindergarten to High Schools and beyond. This will enhance the functionality for all Higher Education Providers.   RIO Education moves with…

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Salesforce Tips: Security and Sharing for Community

Are you using Salesforce community to collaborate with your customers? Take note of the following to ensure that your community is secured and your data privacy between customers is protected: Make sure the related profile does not have “Modify All” and “View All” object permission (the most restricted object access) Make sure users only have…

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Our Thoughts on the 2019 Salesforce World Tour

So what’s it like at the Salesforce World Tour? It’s a fast passed and energetic day in Sydney and we love it! They transform the ICC into a Salesforce wonderland. It’s astonishing how amazing they make the place look. Level 1 consisted of stalls for Salesforces’ other partners, stages for keynotes and of course the…

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Salesforce Tips: Setting Email Recipient for Flow and Process Error

Processes and Flows are great features in Salesforce. They help in solving the majority of automation requirements. However, most errors we encounter are sometimes unavoidable. When a Process/Flow fails to execute accordingly, a detailed error email is sent to the user who last modified the Process/Flow (this is the default behaviour).   Example In some…

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WDCi Silver Sponsorship for Salesforce World Tour 2019

Salesforce is back again for another World Tour in 2019! Returning to Sydney Australia March 2019 is the largest cloud conference.   So what’s in store? All those in attendance will hear all about the latest innovations from around the globe. There will also be: 1 Keynote session with Salesforce experts and customers 24 Breakout…

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See you at Brisbane DownUnder Dreaming 2018

Exciting stuff! We will be attending DownUnder Dreaming again this year on December 6th in Brisbane. For those who aren’t aware, DownUnder Dreaming is a Salesforce community-led event. Don’t be shy, come and rub shoulders with us. Here is the outline for the day: Time Event 8:15 – 9:00 AM Registration / Expo Open 9:00…

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Great Time at Salesforce Basecamp in Melbourne

And just like that Salesforce Basecamp in Melbourne is done and dusted! We had a fantastic time and it was so lovely meeting those who visited our booth (Don’t worry, we’ll be in touch with you soon).   To those who may have missed us, here is a highlight on what we do: Cloud Integration…

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See you at Salesforce Basecamp in Melbourne

We have some good news!   We’ll be attending Salesforce Basecamp in Melbourne on 21st November 2018 at the MCEC. For everything, you need to know about the Basecamp event, click here.   So make sure you come and say “Hi!   We will be sharing our solutions for all Salesforce users – our RIO Solutions…

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Salesforce Tips: Implementing “My Domain”

Salesforce has mentioned that “subdomain makes your org more secure”. But why do you need to set it up? Because it is required to use the following in Salesforce: Lightning Components – Lightning component tabs, Lightning App Builder, Lightning Pages or Standalone apps. Single sign-on (SSO) with external identity providers. Social sign-on with authentication providers…

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Collaborate with Student Community

Teamwork and collaboration. These have been found to be the key to unlocking a great study experience. There are several different departments within Higher Education organisations and each of them supports different user roles (Admins, Lecturers, Tutors and Student Support). With all of these different support roles, it’s becoming difficult for students to gather the required information…

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