WDCI Blog...

Coming Soon…Exciting New Salesforce Service Cloud Features

By Nat | Mar 21, 2018

There’s a lot of exciting changes coming in the Spring ’18 Release of SF Service Cloud.  If you’re using Service Cloud, make sure you take some time to familiarise yourself with the new features coming soon, such as: Knowledge article can be embedded into a Case email (a feature available in Classic that’s now available…

Read More

Meet The Team – Karen

By Bree | Mar 20, 2018

Meet the amazing Karen!   Karen, who has a younger sister, was born in Adelaide Australia.   At the beginning of Karen’s working career, she started in the Oil & Gas Industry, then Education and Insurance before deciding to head overseas for about a year. Once she returned to Australia it was a career in Politics…

Read More

Meet The Team – Hon Ming

By Bree | Mar 15, 2018

Get to know more about Hon Ming! Hon Ming was born and raised in Kuala Lumpur, alongside his elder sister and brother. Like most of our staff, Hon Ming loves to be outdoors being physically active, over being inside (He does not enjoy reading). Hon Ming spent two years living and studying at University in…

Read More

Caloundra Film Festival: March Film ‘The Bélier Family’ (La Famille Bélier)

By Bree | Mar 14, 2018

March’s film is ‘The Bélier Family’ (La Famille Bélier). This French comedy is all about a young girl whose family is deaf except for Paula (Louane Emera) and she will ultimately have to decide between following her dreams or caring for her family.   Get your tickets! This is a film you don’t want to…

Read More

RIO DriveSuccess really does Drive Success!!

By Nat | Mar 13, 2018

We have a spread out team,  different offices, countries, job types and interests.  The challenge for us is motivating and including our entire staff towards our company Goals.  Having worked with different incentive schemes and challenges in various roles and companies, it’s easy to identify what motivates teams and what doesn’t.   Simplicity is key.…

Read More

WeDid: Booker Appointment and Twilio SMS Integration

By Tony | Mar 9, 2018

Challenges   The Customer tracks their clinic appointments via the Booker application and wants to send confirmation via SMS to clients who’ve made appointments with their respective clinic. Their clients are given the opportunity to confirm/cancel appointments through the SMS they receive. Twilio is the engine that is used to send outbound SMS and capture…

Read More

Happy International Women’s Day 2018!

By Bree | Mar 8, 2018

Let’s celebrate this day by remembering all of the amazing achievements women have made through the ages.   This year’s International Women’s Day (IWD18) theme is #PressforProgress which is about being gender inclusive in everything we do.   Three cheers to all the wonderful women in our lives.   To find out more check out…

Read More

Meet The Team – Leo

By Bree | Mar 6, 2018

Meet Leo, one of our Software Developers. Leo has been interested in computer hardware and software since the first 386 model. He used this model when he was a young child and has since been an avid enthusiast. Today when he is not programming in Salesforce, he can be found tinkering with his personal computer and…

Read More

Exciting New Product – Conga Sign

By Nat | Mar 2, 2018

Introducing…Conga Sign Conga have introduced a new product called “Conga Sign”.  It’s a great new product that suits B2C businesses looking for an e-signature solution.   You can: Create the document on the fly (without a template) Set up templates with e-signature tags Use Conga Sign as a stand-alone product without any other Conga products…

Read More

Meet The Team – Mei Yan

By Bree | Feb 27, 2018

Meet our wonderful Mei Yan!   Mei Yan was born and raised in Kuala Lumpur with two elder sisters. Growing up Mei Yan had an interest in both an IT as a career and the hospitality industry.   She was torn between the two but ultimately decided that the latter could be a hobby and…

Read More