WDCI Blog...

Meet The Team – Sylvia

By Bree | Feb 6, 2018

Introducing Sylvia! Sylvia grew up in a small town with her parents and older sister. Her favourite memories from her childhood include swimming during long hot days and running around town with her dogs. Sylvia attended and graduated from her local University in 2013 and join the WDCi as a Salesforce Consultant. She has been…

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Caloundra Film Festival: Returns to 2018 with a BANG!

By Bree | Feb 5, 2018

One week has passed and we’re still not over how amazing the first two films for the Caloundra film festival were! The first film of 2018 to be screened in Caloundra was French film “Just to be sure” which has been known as Cannes breakout release from 2017. The following night, the award-winning Italian Drama “Call Me By…

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TIP OF THE WEEK: Salesforce using Lead Notification Emails to Company Email Address

By Bree | Feb 1, 2018

Are you looking for the ability to send emails to a general company email address (ie: sales@yourcompany.com)? Are you hoping this will be generated whenever a Lead is created? Salesforce might only allow Lead Assignment Rules to send email to use a queue, but here is our way around it: Use Workflow/ Process Builder.   …

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TIP OF THE WEEK: Salesforce Lightning Experience Readiness on Javascript Buttons and Links

By Andrew | Jan 22, 2018

Our tip this week is knowing what to do if your readiness report is displaying all “Green” for most of the components except for Javascript buttons and links in Salesforce Lightning Experience. Question: Should I be concerned with this? Our feedback is Yes! Ignoring these warnings will lead to buttons and links which were previously…

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Salesforce Lightning Experience Readiness on AppExchange Packages

By Andrew | Jan 22, 2018

Did you know that AppExchange packages are apps customised for Salesforce to extend the existing Salesforce features? They are intended to cover more sales processes, administrative processes and more in different industries. Where will you stand with the Lightning Experience rollout if you have AppExchange packages installed in your Salesforce instance? What precautions should you…

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WeDid: Auto Populate and Validate Salesforce Address with Kleber Data Tools

By Andrew | Jan 22, 2018

Challenges: One of the most significant challenges which face clubs is managing the membership data which flows into Salesforce.  The key reason that it is a challenge is because for most clubs they are dealing with many thousands of members.  During membership application or renewal processes, each member’s addresses need to be validated against the…

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WeDid: Data Centre Management Using Salesforce

By Andrew | Jan 22, 2018

Data centre companies offer homes for your data. Their solutions are to provide cost-effective, scalable and highly available data centres. The infrastructure itself is big and very extensive. The information required to manage a data centre is extensive as well as usually being tracked in various systems.   In order to pitch their services, data centres find…

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WeDid: Managing Product Software Support for Partners/Customers using Salesforce Customer Service (Sales Service Template) Community

By Andrew | Jan 22, 2018

A recent scenario we came across involved a company which is a leading provider of professional digital audio which they distribute the signals over networks. This company has a wide range of products that they resell to their partners including product support services.   The support team within this company was using standard email tools…

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Meet The Team – Jimmi

By Andrew | Jan 22, 2018

Jimmi’s Chinese name is “Chee Ming”. When Jimmi joined our team at WDCi in 2013, we gave him the nickname Jimmi, which has stuck ever since. Jimmi comes from a small family of 4 he has one brother. As a kid, Jimmi, was never a big fan of books as he preferred to be creative…

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Kuala Lumpur Christmas Charity 2017: Part 2

By Andrew | Jan 22, 2018

On Saturday 16th December our selfless Kuala Lumpur team continued with their season of Loving Giving and Caring. Our first visits were to Sri Sai orphanage and Grace Home for Destitute women. While at these two homes we were able to organise a very special visit “Santa” where he gave out special gifts. After “Santa”…

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