Posts by Andrew

Jaycar Electronics Group delivers a personalised customer experience across multiple business units with Salesforce

  “Our customers are individuals and have their own fields of interests which they are passionate about.  Salesforce is enabling us to bring a greater personal touch to the relationship we have with them.  We are looking forward to extending this capability so that we can bring even more benefits to our customers.” – Dave Burns,…

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Salesforce Lightning Experience Readiness on AppExchange Packages

Did you know that AppExchange packages are apps customised for Salesforce to extend the existing Salesforce features? They are intended to cover more sales processes, administrative processes and more in different industries. Where will you stand with the Lightning Experience rollout if you have AppExchange packages installed in your Salesforce instance? What precautions should you…

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WeDid: Auto Populate and Validate Salesforce Address with Kleber Data Tools

Challenges: One of the most significant challenges which face clubs is managing the membership data which flows into Salesforce.  The key reason that it is a challenge is because for most clubs they are dealing with many thousands of members.  During membership application or renewal processes, each member’s addresses need to be validated against the…

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WeDid: Data Centre Management Using Salesforce

Data centre companies offer homes for your data. Their solutions are to provide cost-effective, scalable and highly available data centres. The infrastructure itself is big and very extensive. The information required to manage a data centre is extensive as well as usually being tracked in various systems.   In order to pitch their services, data centres find…

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WeDid: Managing Product Software Support for Partners/Customers using Salesforce Customer Service (Sales Service Template) Community

A recent scenario we came across involved a company which is a leading provider of professional digital audio which they distribute the signals over networks. This company has a wide range of products that they resell to their partners including product support services.   The support team within this company was using standard email tools…

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Meet The Team – Jimmi

Jimmi’s Chinese name is “Chee Ming”. When Jimmi joined our team at WDCi in 2013, we gave him the nickname Jimmi, which has stuck ever since. Jimmi comes from a small family of 4 he has one brother. As a kid, Jimmi, was never a big fan of books as he preferred to be creative…

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Kuala Lumpur Christmas Charity 2017: Part 2

On Saturday 16th December our selfless Kuala Lumpur team continued with their season of Loving Giving and Caring. Our first visits were to Sri Sai orphanage and Grace Home for Destitute women. While at these two homes we were able to organise a very special visit “Santa” where he gave out special gifts. After “Santa”…

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TIP OF THE WEEK: Boomi Cross Reference Table Lookup via Regular Expression Use Case

Define different data matching rules with Boomi Boomi’s October 2016 release Included a cross-reference table lookup component which allows you to define different data matching rules (one of them being Regular Expression). With this feature, you will no longer be constrained to having to use the exact match when designing an integration process. By utilising…

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Meet The Team – Andrew

Andrew has been with WDCi group for the past 2.5 years starting as Project Management. You will be hearing more from Andrew as he recently moved to focus on Marketing and Alliance. Andrew’s previous background saw him receive 12+ years experience in various product management and management roles. He has also been working IT his…

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